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LGU OF ROXAS: INFOCHAT

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Your feedback helps us improve InfoHUB. Please indicate your level of agreement with each statement by choosing a rating from 1 (Strongly Disagree) to 5 (Strongly Agree).

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Section A: Accuracy (System Performance & Reliability)

1. The LGU AI InfoChat provides accurate answers to my inquiries about local government services.

Strongly Disagree Strongly Agree

2. The chatbot correctly identifies and responds to questions about documentation requirements.

Strongly Disagree Strongly Agree

3. The system demonstrates reliable understanding of the context of my questions.

Strongly Disagree Strongly Agree

4. The responses from the chatbot are consistent and trustworthy.

Strongly Disagree Strongly Agree

5. The use of natural language processing (NLP) improves the quality and accuracy of responses.

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Section B: User-Friendliness (Ease of Use & Accessibility)

1. The chatbot is easy to use, even for those with little experience in technology.

Strongly Disagree Strongly Agree

2. The interface is simple and intuitive to navigate.

Strongly Disagree Strongly Agree

3. The voice-activated feature makes the chatbot more accessible for users.

Strongly Disagree Strongly Agree

4. The system communicates in a natural, human-like conversational style.

Strongly Disagree Strongly Agree

5. Using the chatbot makes accessing LGU information faster and more convenient compared to traditional methods.

Strongly Disagree Strongly Agree
Section C: Overall Satisfaction & Impact

1. The LGU AI InfoHub helps me save time in getting the information I need.

Strongly Disagree Strongly Agree

2. The system improves my access to local government services.

Strongly Disagree Strongly Agree

3. I am satisfied with the overall performance of the chatbot.

Strongly Disagree Strongly Agree

4. I would recommend this chatbot for use by other citizens.

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